Customer Charter

OUR VISION
We will grow by personal development to support our clients’ needs

OUR MISSION STATEMENT
To be the most successful engineering training provider in South Yorkshire

Success will be determined by our Ofsted inspection grades

OUR GOALS

DETA 2000 LTD ARE COMMITED TO DELIVERING THE HIGHEST STANDARDS OF CUSTOMER SERVICE

WHEN YOU COMMUNICATE WITH US YOU CAN EXPECT THAT WE WILL:

• Treat all customers equally
• Be approachable, helpful and considerate
• Treat you with courtesy and politeness
• Listen to and understand customer needs
• Deal with your enquiry as promptly as possible
• Keep you informed about what is happening with your enquiry if we cannot deal with it immediately
• Aim to resolve your enquiry to your satisfaction
• Provide a professional learning environment
• Collect, analyse and act upon written customer feedback
• Keep records of all customer queries and monitor performance trends
• Use our quality system to improve our customer service standards

WE PROMISE TO:

• Provide a professional service to all of our customers
• Provide a professional learning environment
• Provide cost effective and high quality training
• Comply with relevant current legislation
• Work to towards the achievement of our quality improvement plan
• Keep our customers informed

PUTTING THINGS RIGHT:

If you feel that we have not met the standards of our Customer Charter you may use our complaints procedure to document your complaint. For more information, please contact a member of our management team on 01302 812885

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