Learner Grievance & Appeals Procedure

It is a requirement for any NVQ Assessment Centre to state its procedure for dealing with grievances and appeals that may arise from judgments made by an assessor as to the competence of a learner working towards an NVQ.

When it appears that a learner is not being offered the opportunity for fair assessment the management at DETA will investigate the incident on receipt of a Grievance and Appeals Report Form.

PROCEDURE

STAGE 1

The learner must raise their grievance either verbally or in writing with their assessor. If the matter is unresolved within two working days the learner must complete a Grievance and Appeals Report Form and return it to the Deta 2000 Ltd Centre Co-ordinator at:

DONCASTER

Deta 2000 Ltd.,
Transpoint Building.
Doncaster Road,
Kirk Sandall,
DN3 1HT

STAGE 2

The appeal will then be referred to an internal verifier who will verify all the work relating to the grievance. Within five working days he/she will form a panel that will consist of one internal verifier and two assessors. They will make an impartial decision from the evidence received and within two further working days the Centre Co-ordinator will inform the learner of the outcome.

STAGE 3

Where the learner still believes this to be unsatisfactory, he/she can seek further assistance from the Awarding Body External Verifier. On receipt of written instructions from the learner the Centre Co-ordinator will forward the appeal within two working days. In some circumstances the learner may need to meet the External Verifier. Following the External Verifiers decision, the Centre Co-ordinator will inform the learner of the outcome within a further two days.

ASSESSOR/LEARNER RELATIONSHIPS

It is important that the learner and the assessor build a positive working relationship to enable the learner to achieve their qualification and develop within their job role. If a learner feels that they cannot build up a rapport with their assessor they must write to the Centre Co-ordinator and explain the situation/problem. The Centre Co-ordinator will then set up independent interviews with both the assessor and the learner. A mutually acceptable decision will be reached and if necessary another assessor will be allocated to the learner