Learner Grievance & Appeals Procedure
It is a requirement for any NVQ Assessment Centre to state its procedure for dealing with grievances and appeals that may arise from judgments made by an assessor as to the competence of a learner working towards an NVQ.
When it appears that a learner is not being offered the opportunity for fair assessment the management at DETA will investigate the incident on receipt of a Grievance and Appeals Report Form.
The learner must raise their grievance either verbally or in writing with their assessor. If the matter is unresolved within two working days the learner must complete a Grievance and Appeals Report Form and return it to the Deta 2000 Ltd Centre Co-ordinator at:
Deta 2000 Ltd.,
The appeal will then be referred to an internal verifier who will verify all the work relating to the grievance. Within five working days he/she will form a panel that will consist of one internal verifier and two assessors. They will make an impartial decision from the evidence received and within two further working days the Centre Co-ordinator will inform the learner of the outcome.
Where the learner still believes this to be unsatisfactory, he/she can seek further assistance from the Awarding Body External Verifier. On receipt of written instructions from the learner the Centre Co-ordinator will forward the appeal within two working days. In some circumstances the learner may need to meet the External Verifier. Following the External Verifiers decision, the Centre Co-ordinator will inform the learner of the outcome within a further two days.
It is important that the learner and the assessor build a positive working relationship to enable the learner to achieve their qualification and develop within their job role. If a learner feels that they cannot build up a rapport with their assessor they must write to the Centre Co-ordinator and explain the situation/problem. The Centre Co-ordinator will then set up independent interviews with both the assessor and the learner. A mutually acceptable decision will be reached and if necessary another assessor will be allocated to the learner